Thanks to the interactive manuals, we have strengthened the quality reputation among Daimler AG's customers

Daimler AG

Location: Stuttgart, Nemecko

Function: Manufacture of cars and commercial vehicles

Number of employees: 285 000

Turnover: 172,7 miliardy eur

Daimler is a global manufacturer of vehicle brands:

Mercedes-Benz
Maybach
AMG
Smart
Setra

Background

In order to improve customer service quality and environmental protection, Daimler wanted to provide its customers with high-quality interactive vehicle manuals. Maintaining and developing user manuals for a wide portfolio of vehicles was too laborious and checking them took a long time.

Requirements

Administration section for entering content and specifications for each vehicle model

Data entry and administration directly through an Internet browser via a web application
Importing data from previously used formats and multiple sources
Displaying the entered data on various devices (mobile, tablet, PC)
Support for manuals in different languages
Three different designs for Mercedes, Smart and Evobus

Our tailored solution:

The user can edit content through a simple web interface. Preview to visualise the content being edited on various devices can be displayed while editing. After confirming the changes, the edited content is available for all devices and to all users.

We have created a content generator for display and communication on different devices (mobile, tablet, PC) and platforms (iOS, Android, web interface for all devices)
Simple and clear real-time content administration via the web application
We made it possible to preview the visual design and content on different devices and in different languages during the data entry
Automatic real-time update of changes, which will take effect immediately for all users
We integrated the management feature for languages, language mutations and vehicle catalogues